Shipping policy

Historiart Shipping Policy

 

Getting Your Order Out the Door

Pieces tied to a live exhibition — including pre-orders and limited-run prints still coming off the press — often take longer, since we wait until the show has closed and the edition is in hand before we ship. In those cases, expect roughly 2–3 weeks after closing before your piece departs. Product pages and your confirmation email will flag any expected wait, though timing can shift as exhibitions wrap.

Ordering more than one piece at a time? We bundle everything into one shipment rather than sending items piecemeal, so your order goes out once the last piece in it is ready. 

How Fulfillment Works

Historiart ships internationally, either from our fulfillment base in Porto, Portugal, or from our US warehouse in California. Because two fulfillment points are in play, transit windows differ by destination — checkout will show you an estimate specific to where your order is headed.

Rates, Carriers & Delivery Windows

Your shipping cost is calculated at checkout using your destination, the size/weight of your order, and the delivery speed you select. Every order ships trackable, through Fedex, USPS, or DHL.

Duties and Import Taxes Are Already Handled

One thing we don't want you dealing with: an unexpected customs bill on your doorstep. Any applicable import duties or taxes are folded directly into the shipping cost shown at checkout.

Following Your Package

Once your order leaves our hands, you'll get a confirmation email with a tracking link. Tracking can take a day or two to start reflecting movement after the initial scan, so don't be alarmed by a quiet first 24–48 hours. If tracking says "delivered" and nothing's actually arrived, start by checking with neighbors or a building office, then reach out to info@historiart.com within 7 days so we can open a claim with the carrier while it's still actionable.

Changing a Shipping Address

Caught a typo or need to redirect an order? Email info@historiart.com right away with your name, order number, and the corrected address — we can only make the fix before the label's been printed.

If Something Arrives Damaged, Missing, or Gets Sent Back

  • Damage: Every piece is packed to survive transit, but if yours arrives with damage, flag it to info@historiart.com within 7 days of delivery with photos of both the piece and the packaging. We'll sort out a replacement, if available, or refund.

  • Refused or returned-as-undeliverable parcels: If a package bounces back to us because it was refused or the delivery address was wrong, we may deduct a restocking fee before issuing any refund, and the original shipping cost isn't refundable.

  • Gone missing in transit: If tracking stalls with no update for a while, tell us and we'll chase it down with the carrier on your side.

A Note on Originals and Limited Runs

Because much of what we offer is one-of-a-kind or produced in a fixed, finite run tied to a specific exhibition, original artworks and signed limited editions are sold as final once they ship — outside of the damage/defect coverage above, we're not able to accept these back for reasons of preference. And once an edition sells through, we won't have replacement stock to offer as an exchange.

Still Have a Question?

Info@historiart.com reaches our team directly — write in and we'll get back to you as quickly as we can.